If you are having issues with your automatic garage door, it will be beneficial to prepare yourself for the questions you will be asked before you call the repair company. Most reputable garage door companies like Perfect Solutions will ask questions on the phone, so they can serve you more efficiently once they arrive at your house.
Be leery of any garage door company that doesn’t ask the following questions during the initial phone conversation. There is a good chance they plan on dragging out the diagnostic process, so they can charge more in labor later on.
Here are four answers you should have ready before you call a garage door company:
1. Know Your Make & Model
Professional garage door technicians will ask the make and model of the garage door opener in advance, so they can bring the right tools and spare parts to fix that particular model. The team at Perfect Solutions Garage Doors will also conduct some preliminary research to see if there are any common problems with that particular make or model.
2. Know the Type of Drive Mechanism
It will be easier for the garage door technician to diagnosis the problem if they know what type of drive mechanism is being used, especially if it is an issue with the motor. Your automatic garage door will either have a belt-drive, chain-drive, or screw-drive system. Your owner’s manual should specify the drive mechanism if you are unsure of it.
3. Know the Doors History & Symptoms
Most garage door companies will ask how long you have had the garage door opener and how long the problem has been going on. Make sure you can clearly describe the reason you are calling, when it started, and any steps you’ve taken to try to fix it on your own.
4. Know the Cause of the Problem
Take a few minutes to inspect the tracking, pulleys, springs, and chains before calling the garage door company. Try to figure out what may be causing the problem on your own before the repairman visits your house. Some less-than-trustworthy companies will take advantage of homeowners by exaggerating the cause of the problem, although you will never have to worry about that happening at Perfect Solutions Garage Door.
Most garage door repairs will be easy and inexpensive if you use the right company. You can make it easier on the garage door company by knowing your garage door’s make, model, drive mechanism, history, symptoms, and possible cause of the problem. The experts at Perfect Solutions Garage Door are available if you have any questions or concerns.